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Return of goods

You can cancel the contract within 14 days in writing (eg letter, fax, and email-) without giving any reasons of it, or by sending the goods back if they were brought before the expiration date. This period starts after receiving the denial in writing, but not before signing the contract and the fulfillment of our informational obligations according to Article 246 § 2, § 1, paragraph 1 and 2 (EGBGB), as well as in accordance with § 312e paragraph 1, the position 1 BGB Article 246 § 3 EGBGB. To respect the right to terminate the contract will be enough time for you to send the cancellation.

You can send it to:

Free Time Telecom GmbH

Koblenzer Str. 97, 32584 Löhne

Tel.: * 01803 - 421 421

Fax: * 01803 - 421 421 11




The call costs 14 cents\minute from the stationary telephones in Germany, if the call is made from a mobile phone, there can be changes in ratification.



Consequences of a cancellation

In the case of cancellation made, the money paid for it and benefits (eg interest) got from it must be returned completely. If you can not return the goods or you can return them damaged, you must pay the cost of these goods. This is not applied to the payment for the transferring of goods, if the goods are damaged solely due to testing them how it is possible in a regular store. In other cases you can avoid the damage, if you do not use the goods as your own, and avoid anything that might damage them. Goods that are to be forwarded should be sent back. You are to pay the costs of sending, if you received the good corresponds to the ordered product of yours and its value does not exceed 40 Euro or more items at a cost of 40 Euro you didn’t fulfilled your obligations till the time of the agreed or didn’t made the advance payment. Otherwise, you do not incur the costs for sending back. The goods that can not be sent back would be exported. You have to do the obligations to reimburse costs within 30 days after the refusal was made.


End of the rules of the return of goods